Problem Solving Methodology:

Hermon Quality Solutions service will center broadly on :

  • What is Problem Solving Methodology PSM ?
  • Problem Solving Steps and process identified
  • Problem Solving Strategies and skills needed to solve complex issues etc
  • The Most Common Problem Solving methods used in practice ( i.e PDCA; 8D; 5WHY; Appreciative enquiry; Kepner- Tregoe; KAIZEN; Lean Six Sigma; A3 Problem Solving; Root Cause Analysis,Fishbone Analysis, etc )
  • The Seven Classical tools of Quality for Solving the vast majority of Quality problems in practice( i.e Pareto Chart ; Scatter diagram; Control Chart; Flow Chart; Cause & Effect diagram; Histogram & Check Sheet)
  • Skills used in Problem Solving Methodology / Strategy etc
  • D.R.I.V.E Model, D.M.A.I.C Process as a problem solving strategy used in practice to achieve a formidable results etc

Your needs and the insights you will gain:

  • Solve the product/process problems in an efficient way
  • Capitalize on experienced issues so they do not repeat
  • Improve the problem solving process in the company
  • Satisfy the requirements of customer and auditors on the
    process of problem solving process
  • Know the main problem solving tools in the automotive industry
  • Improve the claim process with your (company) sub-suppliers
  • Continuously improve the processes in your plant etc

Target group:

  • Customer and Internal Quality Engineers
  • Production
  • Auditors / Line Quality inspectors
  • Outgoing & Incoming quality inspectors
  • Technology
  • Logistics / Warehouse
  • Quality of Purchased Components (SQA) etc

Your needs  and some of the service contents you will know in details:

  • Basic rules for problem solving process
  • International standard requirements on non conforming and corrective action
  • Internal and external customer claim management- How to handle it & the implication on the Quality operating performance (KPI)
  • Seven major classical problem solving tools available to solve vast majority of problem cases in the plant
    • Ishikawa/Fish bone principle
    • 5W2H
    • Pareto analysis
    • A3 thinking principle
    • Checklist / Check sheet
  • 8D & 7Step principle
  • D.R.I.V.E methodology for problem solving process
  • Six Sigma DMAIC principle
  • Lessons Learned activities
  • Setting the problem solving process in the plant etc

Even the best quality assurance planning and execution will not prevent the plant from non-conformities. Those can be found by the operator, quality control, the customer or even the driver of the vehicle. The training module „Problem solving tools and methods“ explains to its participants the main problem solving tools used in the automotive industry and in many examples illustrates their use but also the risks of misuse that may appear.