MODULES FOR CUSTOMER RELATIONSHIP AND SUPPLIER QUALITY DEVELOPMENT

I. Customer Quality relationship:

Customer relations are the relationships that a business has with its customers and the way in which it treats them. … Customer relations is the department within a company that deals with complaints from customers.

Customer relations is the process by which you develop, establish, and manage the relationship with your customers. Effective customer relations involve listening to your customers’ needs and concerns and addressing them.
Types of Customer Relationships
  • Transactional. This means there is no real relationship between the company and the customer. …
  • Long-term. …
  • Personal assistance. …
  • Dedicated personal assistance. …
  • Self-service. …
  • Automated services. …
  • Communities. …
  • Co-creation.
  1. Strategies for improving customer-vendor relationship
  2. Quality function deployment QFD – meaning in details
  3. Quality function deployment matrix
  4. QFD methodology
  5. QFD summary.

II. Supplier Quality Development:

Supplier development is closely related to supplier relationship management and is the process of working with certain suppliers on a one-to-one basis to improve their performance for the benefit of the buying organisation.

Do You Want to Improve Your Supplier Quality Management Process Today?Here are the Places to Start
  1. Organize and Monitor Your Suppliers. …
  2. Use Your Existing Quality Processes to Improve Communication. …
  3. Incorporate Risk Management into Supplier Quality Management. …
  4. Examine and Close Supplier-Related Quality Loops.

Other various measures in which supplier quality development can be ascertain in details:

    • Supplier development through redefine the organization-supplier relationships
    • Supplier development through development & implementation of effective e-business strategy that will enhance communication across the supply chain.
    • Supplier development through appropriate performance measures that will provide useful feedback on the supply chain
    • Supplier development through collaboration increase across the organization -supplier interface.
    • Supplier development through a “cost out” strategic implementation.
    • Supplier development through alignmment of the entire organization with its suppliers so that they can form a single value-generating entity.
    • Supplier development through supportive measures in packaging standard approval list
    • Supplier development through improvemnt in process stability and process capability study.
    • Supply development through adoption of improvement techniques from the utilization capacity point of view.
    • Supplier development through assistance in the supplier QMS & EMS improvement measures and in internal audit measures.

Modules for Customer relationship supplier development 2