MODULES FOR TOTAL QUALITY MANAGEMENT (TQM)

What is Total Quality Management?.

Total Quality management is an integrative management philosophy for the continuous improvement of product and process quality.

T : Total :Quality management involves everyone and all tasks and activities of a company.

Q: Quality: Degree to which the product fulfils customer requirements or was produced correctly.

M: Management : Quality must be managed by planning, organizing, leading and controlling.

What is Quality?.

  • A predictable degree of uniformity and dependability at low cost and suited to the market – Deming
  • Fitness for use – Juran
  • Conformance to requirements – Crosby
  • Integrating production and services systems for delivery to customer expectations at the most economical levels – Feigenbaum
  • Quality is a virtue of design – Taguchi
  • Why is Quality Important?.
  • The Evolution of Quality Management.
  • The Key Elements of TQM.
  • Summary: Developing TQM.
  1. THE ROLE OF MANAGEMENT IN TQM:

INTRODUCTION

  • The Need for Senior Managers to Get Involved in TQM.
  • What Senior Managers Need to Know about TQM.
  • What Senior Managers Need to Do about TQM.
  • The Role of Middle Managers.
  • The Role of First Line Managers.
  1. THE RECEIVED WISDOM ON TQM:

INTRODUCTION

  • Deming, Feigenbaum ,Juran e.t.c

Are the Approaches of these Gurus Different?

  • Ishikawa,Shingo,Taguchi e.t.c
  • Japanese Style Total Quality.
  1. THE INTRODUCTION OF TQM:

INTRODUCTION.

  • Change and Continuous Improvement.
  • Forces for Change.
  • How Do Companies Get Started?.
  • Approaches to TQM.
  1. A FRAMEWORK FOR THE INTRODUCTION OF TOTAL QUALITY MANAGEMENT TQM:

INTRODUCTION

  • Systems and Techniques.
  • Measurement and Feedback.
  • Changing the Culture.
  • Use of the Framework.
  1. LEVELS OF TOTAL QUALITY MANAGEMENT TQM

INTRODUCTION

  • Level 1
  • Level 2
  • Level 3
  • Level 4
  • Level 5
  • Level 6

7. SUSTAINING TQM:

INTRODUCTION.

TQM Sustaining Audit Tool: Development and Methodology.

  • Category 1 Internal/External Environment.
  • Category 2 Management Style.
  • Category 3
  • Category 4 Organization Structure.
  • Category 5 Process of Change.
PART TWO : THE BUSINESS CONTEXT OF TQM:

INTRODUCTION

  • Definitions: Policy Deployment.
  • What is Policy Deployment?.
  • What Policy Deployment is Not.
  • The Policy Deployment Process.
  • A Check Reflect Improve Scrutinize Pass (CRISP) Approach to Policy Deployment.

Modules for TQM in general