Deming’s 14 Points offered 14 key principles for management for transforming business effectiveness. Create constancy of purpose toward improvement of product and service, with the aim to become competitive and stay in business, and to provide jobs.
W EDWARD DEMANDS 14 POINTS ANALOGY FOR MANAGEMENT
Deming’s 14 points key principles for management for transforming business effectiveness.
- Create constancy of purpose toward improvement of product and service, with the aim to become competitive and stay in business, and to provide jobs.
- Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, learn their responsibilities and take on leadership for change.
- Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
- End the practice of awarding business on the basis of the price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
- Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease cost.
- Institute training on the job.
- Institute leadership — the aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of an overhaul, as well as supervision of production workers.
- Drive out fear, so that everyone may work effectively for the company.
- Break down barriers between departments. People in research, design, sales and production must work as a team, to foresee problems of production and use that may be encountered with the product or service.
- Eliminate slogans, exhortations and targets for the workforce asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the workforce.
- a. Eliminate work standards (quotas) on the factory floor. Substitute leadership.
- b. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute workmanship.
- a. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.
- b. Remove barriers that rob people in management and in the engineering of their right to pride of workmanship. This means, inter alia, the abolishment of the annual or merit rating and of management by objective (See CH. 3 of “Out of the Crisis”).
You can see more of our quality management training materials that will add more to your professional experience in the below link: https://www.hermonqualitysolutions.com/training-modules-2/