Quality management means that an organization, process, or product is consistently good. It has four components: quality assurance, quality monitoring, quality control, and quality improvement. Quality management focuses not only on product quality but also on the ways to achieve it. The term quality management can be regarded as the combination of quality assurance, quality monitoring, and quality controlling. All these aspects are interrelated and a proper combination guarantees that you can provide your customers with high-quality products or services.
The implementation of a quality management system, for organizations and enterprises, involves the continuous improvement of the quality processes and the methods followed by them. These include statistical methodologies, quality analysis methodologies, quality control methods, and systems, and training programs and workshops. Continuous improvement of the quality processes ensures that any given process is successful and improves the performance of the entire organization and its product. It is the aim of every organization to improve its quality processes and procedures and become number one in its particular industry. Hence, the term continuous improvement is frequently used to define a quality management system.
The quality management system is required to ensure that all the business processes adhere to the highest standards. The systems use statistical and mathematical techniques and apply them to identify and monitor the existing as well as future quality issues. Quality Assurance helps to make the business processes more reliable. It ensures adherence to the contractual agreements and therefore also plays a significant role in customer satisfaction. The quality management system is also necessary for increasing profitability.
The quality management system is also necessary because of the increase in operational costs and the subsequent effect on the bottom line of the organization. Quality improvement and continuous quality management are therefore interrelated. Total Quality Management (TQM) involves quality control methods such as statistical quality control, quality analysis, and technical quality assessment. TQM helps to improve the process performance and increases productivity and thereby affects the bottom-line of an organization.
The two major components of total quality management are statistical quality control as well as technical analysis. The statistical TQM attempts to identify and correct problems and defects before they adversely affect production. In technical analysis, the methods involve the determination of the working specifications, or code, to meet the expectations of the end-users. The objective of these two processes is to provide maximum satisfaction to the users. Thus total quality management includes both theoretical and practical elements.
Many companies offer quality management solutions such as quality, a leader in the industry. Quality works closely with its customers and suppliers to help them continuously improve their performance.